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| Job Details |
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| Job Description |
| Responsibilities
•Effectively manage large amounts of incoming calls
•Generate sales leads
•Identify and assess customers’ needs to achieve satisfaction
•Build sustainable relationships of trust through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Meet personal/team sales targets and call handling quotas
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies
•Take the extra mile to engage customers
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| Salary |
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RM2500 |
| Job Category |
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Software |
| Key Skills |
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Requirements
•Proven customer support experience
•Track record of over-achieving quota
•Strong phone contact handling skills and active listening
•Familiarity with CRM systems and practices
•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Ability to multi-task, prioritise, and manage time effectively
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| Role |
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Customer Service Representative |
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| Desired Candidate Profile |
| Education |
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B Arch , M Com |
| We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
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| Company Profile |
| Xyphosedge |
| rewin@xyphosedge.com | www.xyphosedge.com |
| We are the experts in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions. We operate across the private and public sectors, providing our services mainly in Placements (Permanent positions, Contract roles and Temporary assignments), Training, Payroll, Insourcing and Outsourcing. At Xyphosedge, we believe the right job can transform a person's life and the right person can transform a business. We are passionate about connecting meaningful collaboration via innovative sourcing |
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